SCAL 2 Customer Care, Sure Cuts A Lot 2, ScrappingTable.com


Every consumer purchase is an expression of trust and reputations are built upon this foundation. Your relationship to ScrappingTable.com is paramount.

With the discontinuance of SCAL 2, ScrappingTable.com has taken steps to ensure you receive full value for the purchase you have made.

Below, you will find factual information about future support of SCAL 2 software.

Background & Perspective

Dating back to Thomas Edison and the invention of the light bulb, intellectual property rights disputes have been a high-tech fact of life. Apple, Adobe, AMD, Dell, Google, Hewlett-Packard, Intel, Microsoft, Oracle, Samsung, SalesForce.com (the list is almost endless) have all been involved in intellectual property disputes. Recently, Oracle filed suit against Google alleging that its Android operating system was built on Oracle's Java without permission. Even more recently, Nokia announced a major suit against Apple alleging features used on the iPhone and iPad 3G infringe on their patents.

One thing few consumers realize is that high-tech companies aggressively pursue intellectual property rights (called an I.P. Portfolio) as part of a comprehensive competitive strategy. According to a December 2010 article by ITIC, a high-tech consulting firm, “In the last decade alone, most of the high technology vendors have sued, been sued and agreed to pay each other billions to settle patent infringement lawsuits after protracted and enervating legal battles.”

Provo Craft (Cricut) & Craft Edge (SCAL 2)

In March, 2011, Provo Craft challenged Craft Edge in an intellectual property dispute even though SCAL 1 & 2 had been on the market for more than three years. As with most cases, they reached an amicable settlement in May, 2011. Provo Craft did not win a lawsuit against Craft Edge. Rather, Craft Edge made a business decision to discontinue offering software that supports Cricut cutting systems. This decision had been planned for some time and is partly why SCAL 2 does not support the Cricut Imagine or the limited edition Expression 2.

The personal cutting systems market is emerging and rapidly changing. There are a number of excellent alternatives to Cricut ^(R)systems on the market and more are likely to be introduced in the future. Craft Edge decided to focus its resources to support the growing number of personal cutting systems rather than to allow itself to become distracted in an unproductive, complex and expensive intellectual property rights challenge. Craft Edge remains the leading software development company for personal cutting systems and is committed to providing innovative software that provides greater consumer choices and creative freedom.

SCAL software will actually outlive your personal cutting system. This is because personal cutting systems are mechanical as well as electronic devices. The rollers, bands, motors and other parts will eventually wear and the entire system will need to be replaced. Indeed, I have already needed to replace my original Cricut Personal Cutter^{( R)} within two years because the lid wore around the hinges and other areas were also wearing. Moreover, new technologies bring new capabilities and these are constantly being developed. There will be plenty of cutting system options in the future to use with SCAL.

Intellectual property right disputes are a high-tech fact of life.
The most widely known and reputable companies have been involved in intellectual property disputes.
Intellectual property rights are a complex legal specialization and disputes are very costly.
What matters most is how companies treat their customers in these situations.

SCAL 2 Customer Care

You purchased SCAL 2 to use it with your Cricut ^(R) Personal Cutter, Create, Expression, Cake or Cake Mini and you will be able to do so well into the future.

ScrappingTable.com and Craft Edge have worked together to ensure an easy, online system is in place to provide ongoing support for ScrappingTable.com customers who may lose their serial number, experience a computer crash or replace their computer. This includes the ability for you to retrieve your SCAL 2 serial number or to download the SCAL 2 installer file for Windows and Mac users.

Craft Edge has uploaded all ScrappingTable.com SCAL 2 serial numbers and purchaser's email addresses into their support system. This means you can automatically retrieve your SCAL 2 serial number or download the SCAL 2 installer to reinstall if necessary. The links below take you to the relevant Craft Edge support pages. Please note that you must already own a SCAL 2 license for these links to be helpful to you.

Have you lost your SCAL 2 serial number?

Get SCAL 2 Serial Number

Need to install or reinstall SCAL 2 to your PC or Mac?

Download Latest SCAL 2 for PC or Mac

Need to update your SCAL 2 software with the latest release?

Download Latest SCAL 2 for PC or Mac

Need to reset your SCAL 2 serial number because of a computer crash or activation problem?

Reset Your SCAL 2 Serial Number

Craft Edge will continue to provide technical support and enhance SCAL 2 performance with bug fixes until December 14^th. After this date, the online retrieval system will remain and ScrappingTable.com will continue to provide user support for ScrappingTable.com customers as has always been the case.

The only difference from the past is that authorized resellers and affiliates cannot distribute SCAL 2 after May 27th, 2011 because of the Provo Craft & Craft Edge settlement. All SCAL 2 customers everywhere must use the Craft Edge online system.

Additional Facts & Helps

Nobody but you can change your Cricut Personal Cutter, Create, Expression, Cake or Cake Mini firmware. Your firmware can only be changed by deliberately using the update firmware feature in Cricut Design Studio software. Nobody is going to sneak into your craft room and change it nor is any software program from Craft Edge going to change it. If you’re happily using SCAL 2 with your Cricut there is no need to update the firmware beyond the versions you see listed.

Personal Cutter: 1.34
Create: 1.54
Cake Mini: 1.54
Expression: 2.35
Cake: 2.35

SCAL 2 and SCAL 3

If you own SCAL 2, you are entitled to receive the free SCAL 3 upgrade. Though SCAL 3 does not support any Cricut cutting systems, it does support a host of others. I would like to ensure you clearly understand the relationship between SCAL 2 and SCAL 3.

At the present time, SCAL 2 and SCAL 3 are identical programs and the only difference is that SCAL 2 is designed to support the five Cricut cutting systems previously mentioned while SCAL 3 supports other cutting systems. This provides you with an excellent flexible path for the future. The SCAL development team is already working on exciting features for SCAL 3 while also ensuring a stable SCAL 2 program for legacy users.

SCAL 2 and SCAL 3 are completely separate programs and will not interfere with each other in any way. You can actually have both installed and running on your computer at the same time or just have one or the other running. When you install SCAL 3, it is in a separate folder.

Installing SCAL 3 will not in any way change your firmware.

You do NOT need to install SCAL 2 to use SCAL 3 nor do you need to install SCAL 3 to use SCAL 2. Again, they are completely separate programs. The free SCAL 3 version is a download only. You can make your own back-up by copying it to a CD or by using a low-cost USB drive also known as a flash drive.

SCAL 3 UPGRADE PAGE